Shipping policy
Last Updated: September 9, 2026
At Astrevi, we are committed to providing a straightforward and reliable shipping experience. Please review the information below for details about order processing, delivery times, shipping options, and tracking.
Order Processing
Orders are generally processed and prepared for shipment within 2–3 business days after the order has been successfully placed.
Orders placed on weekends or public holidays will be processed on the next available business day.
Please note that processing times may be affected by circumstances outside of our reasonable control, including severe weather conditions, transportation disruptions, carrier delays, or other unexpected factors. In such cases, shipment processing will resume once the relevant circumstances have been resolved.
Delivery Time
After your order has been shipped, the estimated delivery time is approximately 30–45 business days, depending on the destination and the carrier's transportation network.
Delivery times are estimates and may vary due to factors such as the destination, local transportation conditions, carrier operations, weather, or other circumstances beyond our control.
Shipping Rates
Shipping rates and available free-shipping options may vary depending on your country or region.
The shipping options available for your location, including any applicable free-shipping thresholds, will be displayed during checkout before you complete your payment.
Order Tracking
Once your order has been shipped, a tracking number will be generated and provided when tracking information becomes available.
You can use your tracking number to check the status and location of your shipment through the carrier's tracking system or through the following tracking service:
Please allow some time for tracking information to become active after the order has been dispatched.
Lost or Delayed Packages
If your package appears to be lost, has not arrived within the expected delivery timeframe, or the tracking information shows an unusual status, please contact us at suesugashack@outlook.com.
We will review the available shipping information and assist you with the next appropriate steps.
For delays caused by severe weather, carrier disruptions, or other unexpected circumstances, we appreciate your patience while the shipping conditions return to normal.
Contact Information
If you have any questions regarding shipping, order processing, delivery, or tracking, please contact us using the information below:
Astrevi
Legal Representative: Margie Lucas
Email: suesugashack@outlook.com
Phone: +1 256-300-5746
Business Address: 212 Pleasant Acres Trl, Piedmont, AL 36272, United States
We aim to respond to customer inquiries as promptly as possible and provide assistance regarding your order and delivery status.